- 30 DAYS NO-HASSLE RETURN.
- 15% minimum restocking fee will apply on all returns
- Original receipt required
- Item must be unused & is subject to inspection
- Item must be unopened and in the original packaging
- Refund by way of original payment only
- Buyer is responsible for return shipping cost if purchased online
- Absolute no Return/Refund on display Items or used machines
- Defective items will be repaired only. In case it’s non-repairable it will be replace with new.
- Gas and diesel-powered machines cannot be returned once they have been gassed or oiled. If they have been gassed or oiled they need to be taken to an authorized service center for repair which may be covered under warranty.
If your Product Arrived Damaged
- Before contacting GTA Diamond Tools please call the carrier (UPS, Truck Company, etc.) that delivered your package within 24 hours of receipt. GTA Diamond Tools cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.
- All Gasoline powered 4 stroke machines have one year limited warranty
- All Gasoline Powered 2 stroke Machines have 90 days limited warranty
- All Electric Tools have 90 days limited warranty.
- All Wire Strippers carries one year warranty.
- Wire Strippers Warranty applies to motor and gearbox only.
- This warranty covers one year for parts and 90 days labor to the original purchaser from the date of purchase. However this warranty does not apply to defects arising from misuse, abuse, negligence, accidents, repairs or alterations or lack of maintenance.
- Warranties do not apply to consumable products such as blades, belts, cutters, chisels, punches, etc. In order to receive warranty work on a machine, that machine must be brought into our GTA Diamond Tools location for inspection and possible warranty service.
- In any case you are unable to bring machine for warranty, we can send you free parts.
- GTA Diamond Tools Uses different carrier like UPS, FedEx, Purolator, etc.
- Item weighs under 140lb can be delivered to home or commercial address.
- GTA Diamond Tools Stocks many heavy items, Like Concrete Saws, Plate Compactors etc. For delivery of such items requires commercial address with unloading facility otherwise extra charges will apply.
- When shipping to a business please choose whether you need liftgate service or not. Without liftgate service, you will be responsible for removing/offloading your order from the truck
- Should your items arrive damaged, refuse the shipment and indicate to the driver that the shipment is damaged.
- Any claims regarding your shipment must be filed with gta diamond tools within 3 business days of delivery.